Time to take a second look at EAPs?
We run into a fair number of folks who are living in the 1970s in terms of their perceptions of what an EAP is - a surprising number of otherwise savvy employers still think of EAPs as little more than substance-abuse referral programs. While it's true that most EAPs still offer traditional counseling and substance programs, today's top-tier EAPs are also about productivity, wellness, work-life balance, and myriad other issues that confront the modern work force. Take some of the realities of the day - when a financial crunch, a traumatic event or simply the day-to-day stress of family matters impinge on your employees, life can be tough for them and also for you as their employer. A good EAP is there not just for the big events and traumas but also to provide helps with managing the quiet crises and challenges of everyday life. And services shouldn't simply be all about problems, but also about life enhancement - things like wellness and nutrition, financial planning, and personal and professional development.
If it's been years since you've taken a second look at EAPs and how they can improve life for both you and your employees, it might be worth a few minutes of your time. This blog's sponsor, ESI Employee Assistance Group, has just had a web site face lift - it's brighter, better organized, and has more content. The site offers a good sampling of the extensive benefits and services that today's premier EAP can offer to employees and employers, alike. If your organization doesn't have an EAP or if you're still driving an '70s model, it might be worth a look - the Employer Brochure(PDF) offers a good overview.

Comments
It is useful to consider the role of a good EAP in terms of occupational health and safety. Yes, "quiet crises and challenges of everyday life" are important but describing them in such a way devalues the short term and cumulative impact these issues can have on work performance, and safety.
Small things can lead to fatigue, when operating important machines like cars, forklifts or manufacturing equipment.
Psychosocial hazards are coming under OHS legislation more and more around the world and the quiet crises may have an impact beyond the experience of an EAP.
The "soft arts" are important for wellness etc but EAP users and employers can judge a good EAP by the range of business contexts that the workforce is seen in. If an EAP cannot provide, or refer to, a good OHS specialist, their focus will be too narrow and important workplace issues will be missed
Posted by: Kevin Jones | March 4, 2008 12:04 AM